1 About the Platform

1.1 Welcome to https://lifeforcecare.com, virtual clinic healthcare platform (the Platform). The Platform provides various products and services to you (the “User”, “you” or “your”) by way of facilitating connections between Users and health practitioners (Healthcare Providers) to:

(a) provide healthcare services and advice (the Health Services), including the facilitation of an online audio video appointment between a User and a Healthcare Provider (Appointment); and

(b) communicate and share files between you and a Healthcare Provider, collectively referred to as the Services.

1.2 The Platform is owned and operated by Lifeforce Care Pty Ltd (ACN 661 470 239) (Lifeforce). Access to and use of the Platform, or any of its associated products or services, is provided by Lifeforce. Please read these terms and conditions (the Terms) carefully. By using, browsing and/or reading the Platform, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Platform, or any of its products or services, immediately.

1.3 Lifeforce reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Lifeforce updates the Terms, it will use reasonable endeavours to provide you with 14 days’ notice of the same. Any changes to the Terms take immediate effect from the date of their publication. It is recommended that you check the Terms available on the Platform from time to time and make a copy for your records.

2 Acceptance of these Terms

2.1 By using, browsing, registering as a User or making payment through the Platform, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Platform and the Services immediately. You may also accept the Terms by clicking ‘I Accept’ or ‘I Agree’ to the Terms where this option is made available to you by Lifeforce in the user interface of the Platform.

2.2 You may not use the Services and may not accept the Terms if:

(a) you are not of legal age to form a binding contract with Lifeforce; or

(b) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

3 Services

3.1 By using the Services, you acknowledge and understand that Lifeforce does not provide you with any medical, professional or specialist advice and is only a facilitator in delivering the Services. Further:

(a) unless otherwise stated, all amounts are listed in Australian Dollars (AUD) and are inclusive of GST unless otherwise indicated on the Platform;

(b) Lifeforce may receive a service fee from third parties in relation to the provision of the Services; and

(c) you shall remain solely responsible for assessing the implications and risks of using the Services.

4 Account Registration

4.1 To access the Services, you are required to register as a User and complete an application form (the Account). As part of the registration process and your continued use of the Services, you will be required to provide personal information about yourself, including but not limited to, the following:

(a) your name;

(b) your date of birth;

(c) your gender;

(d) your email address;

(e) a mailing address;

(f) your telephone number;

(g) your Medicare details;

(h) emergency contact details;

(i) a preferred username; and

(j) a preferred password,

(the Registration Details)

4.2 To access the Appointments, you may also be required to complete a medical questionnaire (the Questionnaire) with respect to your past, present and future medical conditions, symptoms, injuries, prescriptions and medications, whether over the counter or prescribed (the Medical Information). You warrant that:

(a) the Registration Details and Medical Information (collectively referred to as Personal Information) may be provided to a Healthcare Provider for the facilitation of the Appointment;

(b) the Personal Information, and any further information you provide to Lifeforce or a Healthcare Provider in the course of registering an Account, completing the 2 Questionnaire or during an Appointment, will always be accurate, correct and up to date and you will not omit any Personal Information which a reasonable person would consider to be relevant in the provision of healthcare services;

(c) providing false, misleading or deceptive Personal Information may result in the immediate termination of your Account without notice; and

(d) Lifeforce or its third-party contributors (including Healthcare Providers) (Third Parties) may send you regular emails, newsletters, telephone calls or SMS updates to keep you informed about recent activities. If you do not wish to receive updates from Lifeforce, you may contact Lifeforce at #@lifeforcecare.com.

4.3 All Personal Information will be held in accordance with the privacy policy available on the Platform at www.lifeforcecare.com/privacy-policy/ (the Privacy Policy).

5 Your Account Obligations

5.1 As a User, you acknowledge and agree that:

(a) you are solely responsible for the activity that occurs under your Account;

(b) you will safeguard against disclosure and not disclose your Account details to anyone else;

(c) you will not record the audio or visual of an Appointment or any of the Services without the prior written consent of Lifeforce or the Healthcare Provider;

(d) you have the sole responsibility for protecting the confidentiality of your password and/or email address and you will not disclose to any third party the password used to access your Account;

(e) you agree to immediately notify Lifeforce in writing at #@lifeforcecare.com of any unauthorised use of your password or email address or any breach of security of which you have become aware;

(f) any use of your registration information by any other person, or third parties, is strictly prohibited;

(g) you will comply with the Terms and any Appointment guidelines which may vary from Healthcare Provider to Healthcare Provider and will be notified to you from time to time;

(h) you will not use abusive language or engage in inappropriate conduct when communicating with anyone through the Services, which include Lifeforce or the Healthcare Provider;

(i) the provision of the Services may carry risks and you should ask the Healthcare Provider and carefully read all instructions and directions given to you by a Healthcare Provider;

(j) where your health or medical conditions change, or symptoms worsen, you must immediately contact your local medical practitioner or call 000 for emergency services where applicable;

(k) you will use the Platform and the Services only for the purposes that are permitted by:

• the Terms; and
• any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

(l) access and use of the Platform and its Services is limited, non-transferable and allows for the sole use of the Platform by you for the purposes of Lifeforce providing the Services and only for the duration that you are a User;

(m) you must not:

• expressly or impliedly impersonate another User or use the Account or password of another User at any time;
• use the Services, Appointment and the Platform for any illegal and/or unauthorised use;
• use the Platform to collect email addresses of Users by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Platform;
• use the Platform unlawfully or in a manner that violates any applicable laws, regulations or these Terms;
• hack into any part of the Platform or attempt to circumvent Lifeforce’ security or network to access data not intended for you;
• interfere with the servers or networks connected to the Platform or the Services, or violate any of the procedures, policies or regulations of networks connected to the Platform or the Services;
• engage in conduct or access the Platform in a way that will impose an unreasonable or large burden of traffic demands on Lifeforce’ infrastructure
• act in a way that is unlawful, harassing, threatening, abusive, violent, discriminatory, intimidating, or predatory, or that otherwise would disrupt enjoyment of the Services;
• create derivative works of the Platform or an application substantially similar or a direct copy of the Platform such that confusion may occur as to which Website is operated by Lifeforce;
• copy, or produce a substantially similar platform to the one that was provided to you through the Services without referencing Lifeforce;
• resell or export the software associated with the Platform or any Services; and
• automate the use of the Platform or the Services;

(n) you will not remove any commercial advertisements or affiliate links from the Platform without notice.

5.2 You acknowledge and agree that Lifeforce reserves the right, at any time and without prior notice, to remove or disable a User’s access to its Account at its sole discretion without notice and for any reason, including, but not limited to, situations where Lifeforce, in its reasonable opinion, determines that the User has violated these terms, or may violate these Terms.

6 Booking your Appointment

6.1 Once you have registered an Account, you will be able to submit an Appointment request on the Platform interface. Once selected, you will be prompted to provide relevant details, select a time and date, make payment of the relevant fee, complete the Questionnaire, and submit your request.

6.2 After making your Appointment request, you will:

(a) receive a confirmation email by Lifeforce confirming the details of your booking Appointment request with the Healthcare Provider; and

(b) be placed into a virtual waiting room prior to your Appointment and you will be contacted by the Healthcare Provider to undertake your Appointment or to give you notice of any delay or cancellation with respect to the Appointment.

6.3 Delivery of the Appointment:

(a) Notwithstanding your Appointment will be scheduled on a particular day and time, there is no guarantee that your Appointment will be held on that day or time, and the Healthcare Provider will notify you of any delay, cancellation or re-booking. If you miss or are unavailable for your Appointment, you will be required to make another Appointment, and your Appointment Fee will not be refunded.

(b) The Appointments may be held through a third party platform (the Third Party Platform), or Lifeforce may host and provide a platform for the Healthcare Provider to undertake the Appointment with the User. Where a Third Party Platform is used, you acknowledge that it is owned and controlled by third parties, other than Lifeforce, and you agree to be bound by the Third Party Platform terms and conditions. Lifeforces does not endorse any Third Party Platform.

7 Payment

7.1 As a User, you may be required to make payments via the Platform, which includes but is not limited to payments for an Appointment (a Payment).

7.2 Where you make a Payment on the Platform, you acknowledge that the Payment is not being made to Lifeforce, but rather, the Payment is held for and on behalf of a third party, such as a Healthcare Provider, less the service fee charged to you by Lifeforce (the Service Fee) and any merchant fees charged by a Payment Gateway Provider (defined below). By making a Payment on the Platform, this does not in any way signify that you have paid us for an Appointment, as we are only a facilitator of the Appointment.

7.3 A Payment made on the Platform may be made through third party payment gateway providers, including but not limited to, Stripe Inc or other similar merchant facility payment gateways (the Payment Gateway Provider). In using the Services, you warrant that you have familiarized yourself with, and agree to be bound by, the applicable terms and conditions of use, privacy policy and other relevant legal documentation provided by the Payment Gateway Provider prior to you using the Payment Gateway Provider.

7.4 Following you making a Payment, your order will be confirmed by Lifeforce and you will be issued with an order confirmation through our Services. Lifeforce may retain records of your purchase details for future use.

8 Non-Payment

8.1 Where a Payment is returned, denied or charged back for whatever reason by your financial institution, or a Payment remains unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the failure to transact the Payment.

9 Cancellation and Refunds

9.1 All Payments are non-refundable, except where a Healthcare Provider is unavailable for a scheduled Appointment (whether due to a Healthcare Provider’s unavailability or otherwise, such as technology failure), and has been unable to reschedule an Appointment within a reasonable period of time.

9.1 Any refunds granted in accordance with this clause will be at Lifeforce and the Healthcare Providers sole discretion and will be less any Service Fee or merchant banking fee charged by a Payment Gateway Provider.

10 Copyright and Intellectual Property

10.1 The Platform and the Services are subject to copyright under the laws of Australia and by International Treaties. Unless otherwise indicated, all rights in the content and compilation of the Platform and Services (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, lists, design elements, interactive features) (the Content) are owned or controlled for these purposes and are reserved by Lifeforce or its contributors.

10.2 Lifeforce retains all rights, title and interest in and to the Services an Website and all related Content. Nothing you do on or in relation to the Services and Website will transfer any:

(a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or

(b) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or

(c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), or any other intellectual property whatsoever to you.

10.3 Lifeforce, and each User retains all Intellectual Property Rights, except as stated herein, in any information, data, document, or photographs uploaded to the Platform (the Your Content). The User grants to Lifeforce a perpetual, irrevocable, non-exclusive, transferable, royalty-free licence to a User’s Your Content. Lifeforce will own any results, methodologies, data or metadata, including any analyses, index results, or reports, which is either contained within, gleaned through, derived from, captured by, or generated by your use of the Services or the Your Content (Derivative Materials).

10.4 The User may not, without the prior written permission of Lifeforce and the permission of any other relevant rights owners: broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party content for any purpose.

11 Security of Your Content

3.1 Lifeforce uses industry standard security measures to protect Your Content. Lifeforce has established, maintains and continues to improve its safeguard and security measures, to ensure that Your Content is protected against misuse, interference, loss, viruses, unauthorised access and disclosure (Security Incident). If there is a Security Incident, Lifeforce will notify you and will provide you with information regarding the Security Incident.

3.2 Where Your Content is lost or damaged during the Subscription Period, Lifeforce will use reasonable endeavours to assist you to restore or locate any of Your Content that has been lost or damaged.

4 Privacy

4.1 Lifeforce takes your privacy seriously and any information provided through your use of the Platform, Services or the registration process are subject to Lifeforce’s Privacy Policy, which is available at https://lifeforcecare.com/privacy-policy/. You agree to be bound by the Privacy Policy.

4.2 As Your Content will contain personal information, we will comply with the privacy laws in place that are applicable to the Platform in Australia and will only use the personal information in accordance with these Terms and the Privacy Policy.

5 General Disclaimer

5.1 Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

5.2 Subject to this clause, and to the extent permitted by law:

(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and

(b) Lifeforce will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services, Appointment or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

5.3 You acknowledge and agree that Lifeforce:

(a) does not make any terms, guarantees, warranties, representations, or conditions whatsoever regarding the Services or the Appointments other than provided for pursuant to these Terms;

(b) does not provide any guarantees as to the quality of the Services or the Appointments; and

(c) takes no responsibility and makes no warranties, express or implied, in relation to the content and suitability of any Appointment between you and the Healthcare Provider. You and your Healthcare Provider are responsible for the conduct of the Appointment and all information or communications made via the Platform.

5.4 You acknowledge and agree that Lifeforce only makes available the Platform and the Services. We are not party to any agreement entered into between a User and the Healthcare Provider and we have no control over the conduct of the Healthcare Providers or any other Users.

5.5 Healthcare Providers have the same obligations to you as if they were consulting you in person. Healthcare Providers will make notes of their Appointment with you and it is their responsibility to hold and maintain your records as required by law. Lifeforce may from time to time hold copies of notes made by your Healthcare Provider.

5.6 Lifeforce makes no warranties, whether expressed or implied, as to the Appointment with the User and Healthcare Provider conducted through our Services. You and the Healthcare Provider are solely responsible for all information and/or communication sent during an Appointment or other communication. Your doctor will keep a record of their consultation with you.

5.7 Use of the Platform, the Services is at your own risk. The Platform and the Services are provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. None of the affiliates, directors, officers, contractors, employees, agents, contributors, third party content providers or licensors of Lifeforce (including any third party where the Appointment is made available to you) make any express or implied representation or warranty about its Content, the Appointments or any services (including the Services of Lifeforce) referred to on the Platform. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(b) the accuracy, suitability or currency of any information on the Platform and the Services (including third party material and advertisements on the Platform);

(c) costs incurred as a result of you using the Platform or the Services;

(d) the Content or operation in respect to links which are provided for the User’s convenience;

(e) any failure to complete a transaction, or any loss arising from e-commerce transacted on the Platform; or

(f) any Health Services.

6 Limitation of liability

6.1 Lifeforce’ total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Payment made by you under these Terms or where you have not made a Payment, then the total liability of Lifeforce is the resupply of Services to you.

6.2 You acknowledge and agree that Lifeforce, its affiliates, employees, contractors, agents, contributors, third party content providers and licensors (the Personnel), and the Healthcare Providers and their Personnel, shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, or consequential loss, loss of profits, goodwill, or business reputation and any other intangible loss which may be incurred by you, however caused, including but not limited to, your reliance on any information provided to you through the Appointment and under any theory of liability, unless such limitation cannot be excluded by any applicable law, in which case, the liability is limited to the maximum extent permitted by law.

6.3 You are solely responsible for ensuring that the Healthcare Providers are licensed under all applicable laws and regulations to provide the Appointments that you are seeking and receiving through the Platform. You acknowledge that Lifeforce strongly recommends you review the profile of the Healthcare Providers on the Platform (if available), or perform your own due diligence regarding them, including but not limited to contacting any applicable authority to ascertain their professional licence details.

7 Force Majeure

7.1 Force Majeure means a circumstance beyond the reasonable control of a party and which results in that party being unable to observe or perform an obligation on time under these Terms (other than an obligation to make a payment). Such circumstances include but are not limited to:

(a) acts of God, lightning strikes, earthquakes, floods, droughts, storms, tempests, mud slides, washaways, explosions, fires and any natural disaster;

(b) acts of war, acts of public enemies, terrorism, riots, civil commotion, malicious damage, sabotage and revolution;

(c) disease and a pandemic; and

(d) failure of internet and telecommunication services.

7.2 Lifeforce will be excused from and not liable for any delay or failure in performance hereunder, other than the payment of money, caused by reason of a Force Majeure event.

8 Indemnity

8.1 You agree to indemnify and keep indemnified Lifeforce, its affiliates, employees, contractors, agents, contributors, third party content providers and licensors from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your use of the Platform and/or Services, including but not limited to:

(a) any misuse of the Platform, Services or Appointment by you, including and without limitation, any dishonest, inaccurate, incomplete, fraudulent, negligent, wrongful, unlawful, or criminal act or omission by you;

(b) your breach of the Terms; or

(c) any activity which you engage in on the Platform or Services or through Lifeforce.

8.2 This indemnity will survive termination of the Terms.

9 Termination of Services

9.1 The Terms will continue to apply until terminated by either you or by Lifeforce as set out below.

9.2 If you want to terminate the Terms, you may do so by:

(a) providing Lifeforce with a written notice at any time of your intention to terminate to Lifeforce at #@lifeforcecare.com; and

(b) closing your Account for all of the Services which you use where Lifeforce has made this option available to you.

9.3 Your elected termination will be effective upon receipt of the notice of your intention to terminate by Lifeforce.

9.4 Lifeforce may at any time, terminate the Terms with you if:

(a) you have breached any provision of the Terms or intend to breach any provision;

(b) Lifeforce is required to do so by law;

(c) the partner (including the Healthcare Providers), if any, with whom Lifeforce offered the Services to you has terminated its relationship with Lifeforce or ceased to offer the Services or Appointment to you;

(d) Lifeforce is transitioning to no longer providing the Services to users in the country in which you are resident or from which you use the Services;

(e) the provision of the Services to you by Lifeforce is, in the opinion of Lifeforce, no longer commercially viable;

(f) Lifeforce gives you written notice that the agreement is terminated for convenience, such termination to be effective immediately upon notice thereof, notice can be given by digital means (including email);

(g) if you have used the Services:

• in breach of any law;
• in a way that is misleading or deceptive;
• in a way which is unreasonable as determined by Lifeforce at its absolute discretion; or
• in a manner which can or does bring Lifeforce into disrepute or could damage Lifeforce’s reputation as determined by Lifeforce in its absolute discretion.

9.5 Subject to local applicable laws, Lifeforce reserves the right to discontinue or cancel your access to the Services at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Platform or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct damages Lifeforce’ name or reputation or violates the rights of those of another party.

9.6 When the Terms terminate, or your Account is terminated, all of the legal rights, obligations and liabilities that you and Lifeforce have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.

10 Dispute Resolution

10.1 Mediation

(a) If a dispute arises out of or relates to the terms of this Agreement, neither party may commence any legal proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

(b) A party to this Agreement claiming a dispute (the Dispute) has arisen under the terms of this Agreement, must give written notice to the other party detailing the nature of the Dispute, the desired outcome and the action required to settle the Dispute (the Notice).

(c) On receipt of the Notice by the other party, the parties to the Dispute (the Dispute Parties) must within seven days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree.

(d) If for any reason whatsoever, 21 days after the date of the Notice, the Dispute has not been resolved the Dispute Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the Australian Dispute Centre (as superseded) and attend a mediation.

(e) It is agreed that mediation will be held in Melbourne, Victoria, Australia, and may be held by audio, video or other acceptable telecommunication means acceptable to the mediator.

(f) The Dispute Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing, undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Dispute Parties must each pay their own costs associated with the mediation.

(g) If 30 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either party may ask the mediator to terminate the mediation and the mediator must do so.

(h) In the event that the Dispute is not resolved at the conclusion of the mediation, either party may institute legal proceedings concerning the subject matter of the Dispute thereafter.

10.2 All communications concerning negotiations made by the Dispute Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as without prejudice negotiations for the purpose of applicable laws of evidence.

11 Governing Law and Jurisdiction

These Terms are governed by and are to be constructed in accordance with the laws of the State of Victoria, Australia. Except as agreed in clause 18, you submit to the exclusive jurisdiction of the courts situated in Victoria, Australia in respect of all matters arising out of or relating to this Agreement and the Services and their performance.

12 Venue and Jurisdiction

The Services offered by Lifeforce are intended to be viewed by residents of Australia and New Zealand. In the event of any dispute arising out of or in relation to the Platform, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.

13 GST

Unless otherwise stated, all amounts, including out of pocket expenses, expressed and described on or in connection with these Terms, are listed in Australian Dollars (AUD) or New Zealand Dollars (NZD) and are GST inclusive. GST is only applicable tosubscribers situated in Australia or New Zealand. For the avoidance of doubt, GST payable for any Services provided under these Terms are payable in accordance with the GST legislation of the country in which you are receiving the Services.

14 Third Party Benefits

Some of the provisions of these Terms are intended to benefit third parties, including but not limited to our Personnel, the Healthcare Providers and their Personnel. A User agrees that those terms operate as a deed poll in favour of those third parties, and each of those third parties have the benefit of, and is entitled to enforce, those terms even though they are not a party to these Terms. These Terms contain third party benefits that are enforceable by each of those third parties and also constitutes an intention to create a trust of a contractual promise to benefit each of the third parties and can be relied upon and carried into effect by them.

15 Independent Legal Advice

The parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade. 16 Entire Agreement These Terms and any terms referenced or linked herein constitute the entire agreement between the parties concerning the subject matter of the agreement and supersede all previous communications, representations, inducements, undertakings, agreements or arrangements between the parties.

17 Severance

If any part of the Terms is found to be void or unenforceable, that part shall be severed and the rest of the Terms shall remain in force.

18 Waiver

18.1 A waiver of any right, power or remedy under this Agreement must be in writing and signed by the party granting it.

18.2 A waiver is only effective in relation to the particular obligation or breach in respect of which it is given. It is not to be taken as an implied waiver of any other obligation or breach or as an implied waiver of that obligation or breach in relation to any other occasion.

18.3 The fact that a party fails to do, or delays in doing, something the party is entitled to do under this Agreement does not amount to a waiver.

19 Assignment

19.1 Lifeforce may assign or transfer its rights or obligations under the Terms without your consent.

19.2 You may not assign or transfer your rights or obligations under the Terms without prior written consent of Lifeforce. A purported assignment without written consent will be deemed to be void and convey no rights.

20 Contact

If you wish to notify us about anything relating to these Terms, please contact us at terms@lifeforcecare.com.